Data Submission Guideline

If the size of your uploaded file doesn't match the size you ordered, we'll need to pause your order until we can confirm the correct size with you.

For example: If you order A5 size flyers but upload a file sized for A4, we'll get in touch to make sure everything is correct before printing.

If your text hasn't been converted to outlines, there's a chance we may not have the specific fonts you used in your design. Without them, we won't be able to print your file as intended.

Make sure your images are embedded in your file, not just linked to an external location. If images are linked or missing, we won't be able to move forward with printing your order.

Tip: Embedded images are saved directly into your file, so everything we need to print travels together in one package!

If your order includes any special finishings (like folding or perforations),please make sure to include the necessary marks in your file.

Without the proper marks or indicators on your artwork, we won't be able to process your order as requested.

Tip: We recommend using our print templates for all products. If you're still not sure, please contact us, we're happy to help you get it right!

If you upload a file that's smaller than your order size and everything else looks good, we'll assume you intentionally want this custom size. We won't automatically expand or shrink your file to match the larger ordered size.

For example: You order A5 flyers (210x148mm),but your uploaded file is 200x99mm. We'll print and cut it at 200x99mm as per the submitted file.

Note: If this isn't what you intended, please double-check your file size before uploading!

If your file was created in RGB colour mode, it will need to be converted to CMYK for printing. When this happens, you'll likely notice a shift in colors, they may look a bit different and slightly darker. This is a normal part of the RGB to CMYK conversion process.

Best practice: Always design in CMYK colour mode from the start when creating artwork for print! How to set your colour mode to CMYK:

Go to Edit > Color Settings
Look for the 'Working Spaces' section
Select 'Japan Color 2001 Coated' from the CMYK dropdown menu
Click OK

This ensures your colors will print as close as possible to what you see on screen.

All print files need a 3mm bleed, this is an extra area that extends beyond the cut line. The bleed accounts for small shifts that can happen during the trimming process, ensuring your design prints edge-to-edge without any white borders.

Tip: Think of bleed as a safety buffer! Extend your background colors and images into this area, but keep important content inside the safety zone.

Make sure to keep all logos, text, and important design elements inside the safety zone. Anything placed outside this area risks being cut off during trimming, which could lead to unexpected results.

Safety zone guideline: Keep important content at least 3mm away from the cut line.

Low-resolution images can make your finished print look blurry or pixelated. To keep your prints looking sharp and professional, all images need to be at least 300 dpi (dots per inch) at their actual printed size.

Heads up: Images downloaded from websites are typically only 72 dpi, which looks fine on screens but won't print well. If possible, use high-resolution source files or professional stock photos for the best results.

For logos and graphics: Make sure these are either vector files (which scale perfectly at any size) or high-resolution images at 300 dpi minimum. Otherwise, they may print looking grainy or blurry.

Objects set to 100% black (K) will overprint by default, meaning they print on top of other colors rather than replacing them. This can cause the colors underneath to show through, creating an unintended transparent or "see-through" effect.

How to prevent this:

Choose one of these options:
- Change your black to 99% (K) instead of 100%
- Add 1% of CMY to your 100% black (creating what's called a "rich black")
- Use a rich black mix from the start (such as C=40, M=40, Y=40, K=100)

Any of these approaches will ensure your black prints as a solid, opaque color.

When black objects (K=100%) are set to overprint, they may appear differently in the final printed result than they do on your screen. Colors might look different, or in some cases, objects may seem to disappear entirely.

How to fix this: In your design software, look for the 'Overprint Fill' option in your attributes or color panel. Make sure this box is unchecked for objects you want to print as solid colors.

Tip: Unless you're intentionally using overprint for a specific design effect, it's usually best to keep this option turned off.

Small text, thin lines, and hairlines might look fine on your screen, but they often don't print clearly. Tiny details can become illegible or disappear entirely when printed, so it's important to keep readability in mind.

Line thickness guidelines:
For solid-color lines: Don't go thinner than 0.25pt
For multi-color lines: Use at least 0.4pt thickness

Text size guidelines:
Keep body text at 6pt or larger as a general rule
This is especially important for fine print, disclaimers, or any small text in your design

Rule of thumb for small text is no smaller than 6pt. Keep this in mind when setting any small print within your designs.

Following these minimums will help ensure everything in your design prints clearly and professionally.

If your design includes text that runs across a fold, consider how the fold might affect readability. Folding can sometimes create small creases or tears along the edge of the paper, making text harder to read.

Tip: If you must span text across pages, use larger font sizes and avoid placing critical information directly on the fold line.

Finishings such as folding, creasing, involve some natural variation. A slight misalignment in folds or binding is normal and falls within acceptable industry tolerances (typically +/- 1-2mm).

Keep in mind: Designs with high color contrast (like dark text on bright backgrounds, or bright borders against white) can make these small shifts more noticeable to the eye.

Design tip: Build a little flexibility into your layout near fold areas. Avoid placing critical elements or precise alignment requirements right at these points.